Eagle Academy ("we", "us", "our") is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (eagleacademy.in) or enroll in our courses.
By accessing our platform or enrolling in a course, you consent to the collection and use of information described in this policy.
1. Information We Collect
1.1 Information You Provide
- Personal Identification: Full name, date of birth, email address, phone number
- Academic Information: Educational background, work experience, course preferences
- Payment Information: Billing address, payment method (processed by Razorpay — we do not store card details)
- Communications: Messages via contact forms, email, WhatsApp, or support channels
- Account Information: Username, password (encrypted), learning progress
1.2 Automatically Collected Information
- IP address, browser type and version, operating system
- Pages visited, time spent, clickstream data
- Device identifiers, cookie data
- Course progress, assessment scores, login timestamps
1.3 Information from Third Parties
- Social media profiles (if you use social login)
- Payment verification data from Razorpay
- Analytics data from Google Analytics 4
2. How We Use Your Information
- To process enrollment and deliver course content
- To send course updates, schedules, and academic communications
- To process payments and issue GST-compliant invoices/receipts
- To provide career skills development and course completion services
- To send promotional communications (with consent; unsubscribe anytime)
- To improve our platform, curriculum, and user experience
- To comply with legal obligations under Indian law
- To prevent fraud, abuse, or violations of our Terms
- To issue certificates and maintain academic records
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:
- Alumni Network: With your explicit consent for networking and community purposes
- Payment Processors: Razorpay (PCI-DSS compliant) for payment processing
- Service Providers: Cloud hosting, email services under data processing agreements
- Legal Compliance: When required by law, court order, or Indian government authority
- Business Transfers: In the event of a merger or acquisition (you will be notified)
4. Data Retention
| Data Type | Retention Period |
|---|
| Account & Profile Data | Duration of account + 3 years |
| Course Records & Certificates | 10 years (for verification) |
| Payment Records | 8 years (GST compliance) |
| Communication Logs | 2 years |
| Marketing Preferences | Until withdrawal of consent |
5. Your Rights Under DPDP Act 2023
- Right to Access: Request a copy of your personal data we hold
- Right to Correction: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion (subject to legal obligations)
- Right to Grievance Redressal: Lodge complaints with our Grievance Officer
- Right to Withdraw Consent: Withdraw marketing consent at any time
- Right to Nominate: Nominate someone to exercise your rights
To exercise these rights, email: eagleacademychennai@gmail.com. We respond within 30 days.
6. Data Security
- 256-bit SSL/TLS encryption for all data transmission
- AES-256 encryption for stored sensitive data
- PCI-DSS compliant payment processing via Razorpay
- Regular security audits and penetration testing
- Role-based access control for all staff
- Multi-factor authentication for admin access
7. Cookies
We use essential, analytical, and marketing cookies. You can manage preferences in your browser settings. Essential cookies are required for the platform to function and cannot be disabled.
8. Children's Privacy
Eagle Academy courses are intended for individuals 18 years and older. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal information, contact us immediately at eagleacademychennai@gmail.com.
9. Grievance Officer
Name: Grievance Officer, Eagle Academy
Email: eagleacademychennai@gmail.com
Address: Eagle Academy, Door No.9, 2nd Floor, MIG-1, Brindhavan Towers,
Anna Main Road, K. K. Nagar, Chennai – 600 078
Response Time: 30 days as mandated by DPDP Act 2023
10. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our platform. Continued use of our services after changes constitutes acceptance.
Contact Us: For privacy queries, email eagleacademychennai@gmail.com or call +91 98940 50321 (Mon–Sat, 9AM–7PM IST).